Committed to improving customers’ digital experience, Airbus Helicopters is now introducing a new Web Application for its Technical Request service, accessible through its new AirbusWorld customer platform, enhancing the mobility of this service.

This user-friendly Web Application, running under all browsers and compatible with all systems (Android and iOS) and devices (Smartphone and Tablets), enables our Customers to effectively:

• Create a technical event/request (TE),
• Access all information related to the TE (attached files, …),
• Enrich the TE with pictures and/or videos taken through a device,
• Monitor the TE activities through a dedicated dashboard,
• Chat with the technical experts, by typing or using the device’s voice-to-text functionality.

This application can be installed on your browser through the https://keycopter.airbus.com/webtek-request direct link with your AirbusWorld account (same as the previous one on Keycopter).

This service will be enhanced in the coming months with an automatic offline/online synchronisation allowing customers to create, to manage and to enrich a technical request in offline mode on the mobile device.

For more information, please contact your Sales Manager or contact us.