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null Mobilizing to keep customers flying in service of the COVID-19 crisis

19 May 2020

Many of our operators have found themselves on the front lines of their countries’ efforts to combat COVID-19, helping hospitals and governments provide air medical transport and other critical services. Recognizing that these customers need Airbus Helicopters now more than ever to keep business running, here’s a look at some of the early initiatives we’ve put in place (see also the web story published 20th of April).


Protecting pilots and crews: 
•    Informing you of the new and existing solutions for separating the cockpit from the cabin has been a top priority. Cabin-cockpit isolation provides a barrier between the infected or possibly infected patients and the flight crews, thereby increasing the level of protection. Options are available in local markets for the BO105 and AS350, the H135/H145, the AS365/H155/H175, and the AS332/H225.
•    We’ve communicated technical information concerning the ventilation, heating and air conditioning systems on Airbus helicopters (IN 3492-I-25); guidance about how to properly clean and disinfect helicopters, workspaces and tools that have been contaminated by COVID-19 (IN 3476-I-12); and operational “human factor” risks linked to the crisis (IN 3497-S-00). All Information Notices are accessible via AirbusWorld or T.I.P.I.
•    On the newly launched online Marketplace, part of the AirbusWorld collaborative customer portal, customers in Europe and the United States can purchase aircraft disinfectant solutions from a number of suppliers.


Training from the comfort of home:
•    Although physical distancing measures have put a temporary freeze on traditional classroom training courses, customers with urgent training needs can participate in distance learning for theoretical training courses. Both pilot and technician trainings can now be performed via online courses, as long as practical tasks are not concerned.


Keeping military and governmental helicopter operators in the air:
•    To support NH90 operators worldwide, the NH90 Program support office has mobilized, together with NHI and its partner companies Leonardo and Fokker, to ensure the delivery of spare parts, faster turnaround times for repairs, the development and deployment of new solutions such cabin isolation or disinfection among other measures. To supplement Airbus Helicopters staff already working on customer bases, the company is dispatching teams to perform aircraft and/or component repairs at customer premises in order to prevent AOGs and increase reactivity and responsiveness.
•    The Military Support Centre in France (MSCF), which supports the French armed forces and the French Ministry of Interior, was one of the first areas to restart production activities after a four-day pause mid-March that allowed Airbus Helicopters to implement the most stringent health and safety measures to protect the employees. The teams at MSCF even created their own protection visors, an initiative that has since been implemented in other production zones at the Marignane site.
•    The MSCF has been assisting the French armed forces with “Operation Résilience” with tasks ranging from dispatching equipment and supplies to disinfect their helicopters, extending scheduled maintenance tasks, adapting spare parts deliveries, maintaining personnel at the bases, and finalizing maintenance or retrofit work to enable Cougars, EC145s, Caracals, Pumas, and NH90s to be put back into flight or to continue flying.

Proper storage of parked helicopters:
•    We’ve summarized storage procedures for helicopters parked for less than six months (IN 3506-S-10 revision 0 “Parking and Mooring - Helicopter parking for an extended period of time (work stoppage)” )

For more information, please contact your Sales Manager or contact us.

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